Navigation should land on or your company's default landing page. Open Edge (not Internet Explorer) and go to. Then, to determine whether your issue is due to network environment or local firewall/antivirus software, follow these steps: This is not an intermittent network issue because of the loss of a Wi-Fi connection or a wake-up after hibernation and initialization of the network stack. Make sure that the time of these errors is related to the time when you actually had an Internet connection. In the Operational logs, locate messages from XMLHTTPWebRequest that have the following pattern: 0x?aa7?, 0x?aa8?, 0x?aa3?, 0x102, 0x80070102 Go to Applications and Services Logs > Microsoft > Windows > AAD. See the general guidance in the Overview section.) (The latest build on your channel is great. Make sure that you're running Office build. To determine whether you're experiencing this kind of issue, follow these steps: Please check your connection and try again. We couldn't connect to one of the services we needed to sign you in. You may see a message that resembles the following: When the overall network is working on your devices, Office applications may experience connection issues.
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You may experience one of the following symptoms after you update to Microsoft Office 2016 build or a later version on Windows 10.
17134.677 or later builds for Windows 10, version 1803.Any build for Windows 10, version 1809 or a later version.
If you experience authentication issues in Office application on Windows 10, we recommend to do the following actions: Starting in build, Office uses Web Account Manager (WAM) for sign-in workflows on Windows builds that are later than 15000 (Windows 10, version 1703, build 15063.138). This article contains information about a new authentication framework for Microsoft Office 2016.īy default, Microsoft Microsoft 365 Apps for enterprise (2016 version) uses Azure Active Directory Authentication Library (ADAL) framework-based authentication.
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To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant.
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